Velnoriq

Terms of Service

Effective date: August 17, 2026

These Terms of Service ("Terms") are an agreement between you and Velnoriq ("we", "us"), the operator of the Velnoriq platform at app.velnoriq.com and the website at velnoriq.com (together, the "Service"). A dedicated Velnoriq legal entity is being formed; upon formation, these Terms assign to it automatically (see Section 14).

By creating an account or using the Service, you accept these Terms on behalf of the company you represent. If you don't agree, don't use the Service.

1. What the Service is

Velnoriq is an operations platform for e-commerce sellers and small manufacturers: purchasing, inventory, manufacturing cost, marketplace order handling, and related tools. During the current phase the Service is a beta program, available by invitation only and provided free of charge to selected test companies under a separate Beta Test Agreement.

2. Eligibility and accounts

  • The Service is for business use. You must be at least 18 and authorized to bind the company you sign up for.
  • You are responsible for the accuracy of your account information and for keeping credentials confidential. Activity under your account is your responsibility; tell us promptly at support@velnoriq.com if you suspect unauthorized access.
  • Each user account belongs to one organization. Access for your team members is managed by your organization's administrators.

3. Your data

  • You own your business data. Everything you enter into the Service — products, vendors, purchase orders, inventory, costs, orders — and everything imported from marketplace accounts you connect remains yours.
  • You grant us the limited license needed to host, process, display, and back up that data in order to run the Service for you. We don't use your business data for anything else, and we never sell it. Our Privacy Policy describes our data practices in detail and is part of these Terms.
  • Your data is isolated from other customers' data by design. No other customer can see it, and it is never used to benefit another customer.
  • On termination you can export your data, and we delete it on the schedule stated in the Privacy Policy.

4. Marketplace integrations

  • The Service can connect to third-party marketplaces (such as Amazon and Walmart) using authorizations you grant from your own seller accounts.
  • Those marketplaces are not part of the Service. Your relationship with them, including their seller agreements, fees, and policies, is between you and them. You are responsible for ensuring your use of the Service complies with the terms of any marketplace you connect.
  • We are not responsible for marketplace outages, API changes, or actions a marketplace takes against your seller account.

5. Acceptable use

You agree not to:

  • use the Service for anything unlawful, or to store data you have no right to hold;
  • probe, scan, or test the vulnerability of the Service, or attempt to access another customer's data;
  • resell, sublicense, or provide the Service to third parties outside your organization;
  • reverse engineer the Service or use it to build a competing product;
  • interfere with the Service's operation, including automated bulk access outside the features we provide;
  • misrepresent who you are or your affiliation.

We may suspend or terminate access for violations, with notice where practical.

6. Our intellectual property

The Service — its software, design, and content we create — belongs to Velnoriq and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use it for your internal business while your account is in good standing. No other rights are granted.

7. Feedback

If you send us ideas, suggestions, or bug reports about the Service, we may use them freely to improve the product, without obligation or compensation. This covers feedback only — never your business data.

8. Beta status; disclaimers

The Service is in active development. It is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise any service level, uptime, or that the Service will be error-free. Features may change, be added, or be removed. You should maintain your own records and not rely on the Service as your only copy of business-critical information during the beta period (we do keep backups — see the Privacy Policy — but the beta carries no SLA).

9. Limitation of liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility.
  • Velnoriq's total liability arising out of or related to the Service is capped at the greater of (a) the amounts you paid us for the Service in the 12 months before the claim, or (b) one hundred US dollars ($100).

Nothing in these Terms limits liability that cannot be limited by law.

10. Indemnification

You will defend and hold Velnoriq harmless from third-party claims arising out of your business data, your use of the Service in violation of these Terms, or your dealings with marketplaces and your customers.

11. Termination

  • You may stop using the Service and close your account at any time.
  • We may suspend or terminate access for material breach of these Terms, and during the beta period as set out in your Beta Test Agreement.
  • On termination, Sections 3 (data export/deletion), 6, 7, 9, 10, and 12 survive.

12. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in North Carolina, and each party consents to their jurisdiction.

13. Changes to these Terms

We may update these Terms as the Service evolves. If a change is material, we will notify account owners by email or in the app at least 14 days before it takes effect. Continued use after the effective date is acceptance. During a signed Beta Test Agreement's term, that agreement controls if it conflicts with a change to these Terms.

14. General

These Terms plus the Privacy Policy and, for beta testers, the Beta Test Agreement are the entire agreement about the Service. If a provision is unenforceable, the rest stays in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets — including to the Velnoriq legal entity upon its formation; you may not assign them without our consent. Failure to enforce a provision is not a waiver.

15. Contact

Velnoriq — support@velnoriq.com